Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Please note that some made-to-order, custom, backordered, or out-of-stock items may require additional processing time. If an item has a longer lead time, that information may be noted on the product page or communicated after your order is placed.
Shipping Rates & Delivery Estimates
Shipping rates and available delivery options are calculated at checkout based on the items in your order, package size, weight, destination, and selected carrier service.
Available shipping methods may include:
Standard Shipping
Expedited Shipping
Free Shipping when offered through an active promotion or qualifying order
Delivery estimates provided by the carrier begin once the order has shipped and do not include order processing time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates are provided by the shipping carrier and may take some time to appear after the shipping label is created.
International Shipping
We ship internationally to many locations.
International customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges assessed by the destination country or shipping carrier.
Cognito Moto does not control these charges and they are not included in the product or shipping price unless specifically stated at checkout.
Customers are responsible for providing accurate shipping and contact information for customs clearance.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect address, refused delivery, unpaid customs or duties, or another issue outside of our control, additional shipping charges may apply before the order can be sent again.
Original shipping charges are non-refundable.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at sales@cognitomoto.com.
Please include:
Your order number
Photos of the damaged item
Photos of the shipping box and packaging
Photos of the shipping label
Please keep all packaging until the issue has been resolved, as the carrier may require it for inspection.
Lost Packages
If your tracking information shows no movement for an extended period or you believe your package has been lost, contact us at sales@cognitomoto.com.
We will work with the shipping carrier to investigate the shipment and determine the next steps.
Delivered but Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, and the carrier.
If the package still cannot be located, contact us at sales@cognitomoto.com and we will assist where possible.
Shipping Delays
Carrier delivery dates are estimates and are not guaranteed unless the selected shipping service specifically includes a delivery guarantee.
Cognito Moto is not responsible for carrier delays caused by weather, service interruptions, customs, incorrect delivery information, or other circumstances outside of our control.
Contact Us
For questions about shipping or an existing order, contact us at:
Cognito Moto
2546 Turkey Creek Rd
Oilville, VA 23129
United States
(804) 256-7882